Terms and Conditions

 

Food Order Errors* 

If you receive food that is different from your receipt, we
sincerely apologize. Please call us or your third-party delivery company as
soon as you notice that there was an error in your order or contact your third
party delivery company. You may come to pick up the correct food item. 

  • For
    credit card payments, you will be refunded the sales price amount
    associated with the error and recharged for the new items price. 
  • For
    cash payments, you will be asked to pay the difference of the balance if
    the new food has a greater value than the food received in error. In the
    same way, you will receive the difference of the balance back as credit
    for the new item if less than the food received in error. In some cases,
    we may offer you a store credit. 

Your order will be priority if you come to pick
it up. In all cases, please return the food order in the original container(s)* to
our host. 

Food Order
Incomplete* 

In the rare occasion that you do not receive food that is on
your receipt, we will make it up to you. Please call us or your third-party
delivery service as soon as you notice that any food items were not received in
your order. You may cancel the missed food before we prepare it without any
question, and we will refund the amount to a credit card or we will refund you
with a store credit. No cash refunds. 

Please note: we do provide
courtesy items such as disposable silverware, chopsticks, etc. when requested
for free. If we mistakenly omit a free courtesy item you are welcome to let us
know so we may address the issue with our staff, however, we cannot provide
discounts, refunds or store credit. 

Food
Dissatisfaction* 

We cook our food fresh to order with only the
finest and freshest ingredients. We take great care and pride in all of the
dishes we make. Refunds and/or replacement food are available upon request for
orders in which the food is wrong, omitted and other similar
circumstances. Refunds are not typically provided for food that a guest simply does
not like. 

Spice Level* 

We offer a choice of spice levels (Mild, Medium, Hot, and Thai
Hot) but spice can be different for everyone. We usually suggest that you are
on the side of caution and choose a lower spice level because you can add spice
in, but can’t take it out! We do not offer discounts or refunds for a preferred
different spice level, but please let us know if you’d like us to add a side of
ground chili, chili sauce or Sriracha for you. Please note: for extra a side of
ground chili, chili sauce or Sriracha, price starts from $0.50 & up) 

Cancel Order 

Sorry, we cannot cancel, refund or give store credit if you
change your mind or mistakenly order an item after the order is prepared. We
cannot provide any refund or store credit for non-food items or beverages. 

Order Cancelled
Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable
to find or reach you. When they arrive at your delivery address, they’re
prompted to contact you so it’s a good idea to keep your phone nearby when
you’re expecting the food to arrive. If a delivery partner made a reasonable
effort to contact you after arriving at your requested location, you may not be
eligible for a refund. 

Complimentary Food 

Sorry, we cannot provide a refund or cash value on any
complimentary food. 

As a private business, it is the right of the restaurant to deny
or refuse service to any customer for any reason. If a customer abuses any of
the Return & Refund Policy we, unfortunately, will not be able to conduct
future business with the customer so that we may continue to provide excellent
and quality food and service for you and our other wonderful and frequent
patrons. 

Please note: we strive to prepare
and package our pick up items to preserve the high quality of the food. Keep in
mind the temperature, sauce, and consistency of some items may vary slightly
after being packaged. 

* If 25% or more of the food has been consumed
or removed we cannot issue any discount, refund or store credit. If the food
has been discarded, repackaged or tampered with then we cannot verify its
origin or issue and cannot issue any discount, refund or store credit. Also, we
will only prepare a second food order in all situation and we will not prepare
a third order replacement.